Customer Experience Specialist

Job Description

At Premier Credit, we specialize in helping prospective home-buyers qualify for the purchase of a new home. We LOVE working with our customers to help them improve their current financial position and overcome the challenges/obstacles that keep them from qualifying. For over 10 years we've helped thousands of Utah buyers improve their credit and achieve the American Dream.

We are currently seeking a motivated and friendly Billing and Customer Care Professional to join our team. This individual will work directly with our customers addressing Billing Questions, process Account Adjustments, and attempt to Secure Payments for customers that request changes or become past due.

Responsibilities

Seeking a Motivated, Energetic and Friendly individual to join our Team.

- Ability to listen to customers and help resolve concerns or produce solutions for their problem

- Fast learner

- Self Starter!

- Ability to review Account Status and make decisions in real-time

- Retain customers by addressing their needs, including our services, and billing updates

- Ability to call and engage customers in an effort to actively promote customer success

Qualifications

- Love working with and helping people

- Self-Motivated

- Effectively manage time

- Proficient in Microsoft and Internet operating systems

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